Call Center Data Entry Clerk

Descripción del empleo

JOB SPECIFIC TASKS
• Back end Support a team of telemarketers from the call center and local marketing.
• Date entry for daily bookings using OTM system and sending email blast to clients.
• Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking.
• Charging using EBC system for packages, vouchers and any upgrades.
• Maintain log record for charging, refund, voucher etc.
• Maintain log record for different department daily bookings.
• Handle monthly reports to managers for call center booking result and performance.
• Maintain good record/ filing system.
• Updating new email blast as and when there are new promotions.
• Updating OTM system for confirmation, cancellation or important notes to support sales gallery.
▪ Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings.
▪ Performs other duties as...