Call Center Dialer Manager - Bridgetowne (Hybrid)

Job Summary

The Call Center Dialer Manager will be a key player in optimizing our sales and marketing efforts. As a Call Center Dialer Manager, you will be responsible for the strategic management of our call center dialer operations and lead management processes. This role requires a highly organized and technically proficient individual with a passion for driving efficiency and maximizing results.

Essential Duties and Responsibilities

• Serve as a primary administrator for the technical call center environment, analyze, configure, test, and implement call routing solution(s), interactive voice response (IVR) change(s), call queue(s), and contact flow(s), acquire phone number(s) to be used by the call center and maintain the inventory of those number(s) and how they are used, handle all basic administrative function(s) including user account maintenance and call routing. <...