Call Center Executive

Handle inbound calls on 1313 from across motorways, LRR, and LAFCO. Manage and resolve customer complaints related to M-Tag, Operations & Maintenance (O&M), and IT systems. Provide accurate information, effective solutions, and timely support while prioritizing customer needs. Coordinate with relevant departments to ensure prompt resolution and maintain a high standard of customer service.

Skills & Technical Competency

• Ability Manage large amounts of calls (Inbound and Outbound) on helpline.
• Ability to Handle the queries related to change of ownership and cancellation of M-Tag registered vehicles and general complaints.
• Manage and respond to all customer complaints received via WhatsApp, Gmail, and the Complaint Portal, ensuring timely resolution of customer queries.
• Ability to manage high call volumes while maintaining service quality.
• Proficiency in call center systems, CRMs, and ticketing/complaint portals.
• Strong ve...