Call Center Head

Job Functions

• Team Leadership and Development
• Performance Management
• Quality Assurance and Process Improvement

Job Requirements

• Bachelor's degree in business administration, Management, or related field. Advanced degree preferred.
• Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
• Proven track record of managing multiple teams with different objectives (sales, service, support)
• Proficiency in call center management software and reporting tools.
• Strong understanding of CRM systems and their application in call center operations.
• Advanced Excel skills for data analysis and reporting
• Knowledge of workforce management and scheduling software.