Call Center Lead

At Stefanini we are more than 30,000 geniuses, connected from 41 countries, doing what we are passionate about and co-creating a better future.
In order to continue growing, we are currently looking for a leader for Bilingual Call Center
**Responsabilidades y atribuciones**
- On-site / full time position (hybrid model afther three on-site months)
- Intercenter Busciness Center (José María Vigil 2370 CP.44656 Col. Italia Providencia, Guadalajara, Jalisco)
Experience
- +2 years handling a contact center team (at least 5 Agents)
- Handling 1-1 feedbacks
- Tickets and calls auditing
- Handling meetings with customers
- Backlog, queue management and workload balance
- Shift roster based on volumes
**Requisitos y calificaciones**
**Skills**:
- Advanced English (spoken and writing)
- Strong analysis, resolution and writing skills
- People management
- Perform in adverse situations
- High urgent sense
- Effective communication
- Real ...