Call Center Manager

Overview

Care Safe Chiasson Office, New Brunswick, Canada

Job code: 2136

Weekly hours: 35 hrs

Line Manager: CTO

Annual Wages: email for the details

Responsibilities

• Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation
• Monitoring random calls to assess and improve the quality of staff performance
• Handling and resolving complex customer complaints
• Setting and meeting performance targets and carrying out periodic appraisals
• Tracking user feedback, key performance indices and other statistics
• Preparing reports and making presentations to senior management and other stakeholders
• Communicating the company’s goals so that all employees understand their role

Requirements And Skills

• Excellent written and verbal communication skills
• Excellent interpersonal skills