Call Center Manager - Day shift

Join to apply for the Call Center Manager - Day shift role at Career Professionals, Inc.

A Call Center Manager oversees daily operations, staff performance, and technology to ensure efficient, high-quality customer service and meet business goals. Key responsibilities include hiring, training, and coaching agents, monitoring KPIs (e.g., CSAT, call times), optimizing workflows, and managing resources. They are critical in driving team motivation and resolving complex client issues.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Human Resources Services

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Location: Pasay, National Capital Region, Philippines