Call Center Manager

We are seeking an experienced and results-driven Call Center Manager to oversee daily operations and ensure high-quality customer service delivery. The role involves managing staff performance, optimizing processes, and maintaining service standards that support organizational objectives.
Key Responsibilities
Supervise and lead call center staff to meet performance targets
Monitor call quality, productivity, and customer satisfaction metrics
Develop schedules, training plans, and performance evaluations
Implement and improve operational processes and scripts
Handle escalated customer issues and resolve complaints
Coordinate with other departments to align service delivery
Requirements
Proven experience in call center supervision or management
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Familiarity with call center software and reporting tools
Ability to analyze performance data and drive impro...