Call Center Manager

We are seeking an experienced and results-driven Call Center Manager to oversee daily operations and ensure high-quality customer service delivery. The role involves managing staff performance, optimizing processes, and maintaining service standards that support organizational objectives.

Key Responsibilities

• Supervise and lead call center staff to meet performance targets
• Monitor call quality, productivity, and customer satisfaction metrics
• Develop schedules, training plans, and performance evaluations
• Implement and improve operational processes and scripts
• Handle escalated customer issues and resolve complaints
• Coordinate with other departments to align service delivery

Requirements
Proven experience in call center supervision or management

Strong leadership and team management skills

Excellent communication and problem-solving abilities

Familiarity with call center software and r...