Call Center Manager - Wire Operations

#IND123

Job ID 23113 – Call Center Manager – Wire Operations

Location: Little Rock, AR – This position is onsite

Pay: $66,000 to $81,000

Type: Direct hire

Schedule: M-F, 8am-5pm

Job description:

• Oversee and supervise the Bank’s Wire Intake Department, ensuring accurate, timely processing of domestic wire transfers in compliance with all bank policies, procedures, and regulatory requirements.
• Maintain daily operational oversight of wire origination, receipt, verification, opening and closing procedures, and GL/Fed account balancing to ensure proper funding and accuracy.
• Investigate and resolve wire discrepancies, disputes, and potential fraudulent or suspicious activity in coordination with the Wire Department, Corporate Security, and Corporate Risk Management.
• Partner with retail banking, branches, Digital Services, and the Cust...