Home / Jobs / Call Center Operations Manager at 4G Capital

Call Center Operations Manager at 4G Capital

Confidential
Full-Time Kenya, Kenya Other Sales and Related Workers
Posted:
June 07, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

4G Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses …


Call Center Operations Manager

We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.


As the leader of our Nairobi-based call center, you will:

  • Own the full call center strategy—from sales conversion to customer retention

  • Manage high-performing teams across sales, retention & collections, and quality assurance

  • Use data and insight to design...

    • Apply for this Job

    Submit your application for the Call Center Operations Manager at 4G Capital position at Confidential.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: June 07, 2026
    Deadline: July 17, 2026