Call Center Operations Specialist

About the Role

• Scheduling appointments in EMR and EMR sub-organizations
• Manage high volume phone line for office calls from patients
• Manage phone and email customer service needs
• Manage patient escalations calls and emails using problem-solving and resolution skills
• Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
• Sending medical records as necessary to payers and referrals
• Other duties as assigned

Requirements

• 2-3 yrs of experience in a company related to the US healthcare system.
• Knowledge of G-Suite, Slack and Jira (desired).
• Knowledge of the US healthcare system (required).
• Effective communication and patient oriented mindset
• Accountability
• Problem solving and organization skills.
• Go-beyond, takes initiative on tasks.
• Fluency in English (C1) and excellent writte...