Call Center Operations Specialist

About the Role
Scheduling appointments in EMR and EMR sub-organizations
Manage high volume phone line for office calls from patients
Manage phone and email customer service needs
Manage patient escalations calls and emails using problem-solving and resolution skills
Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
Sending medical records as necessary to payers and referrals
Other duties as assigned
Requirements
2-3 yrs of experience in a company related to the US healthcare system.
Knowledge of G-Suite, Slack and Jira (desired).
Knowledge of the US healthcare system (required).
Effective communication and patient oriented mindset
Accountability
Problem solving and organization skills.
Go-beyond, takes initiative on tasks.
Fluency in English (C1) and excellent written and verbal communication skills.
Available to work 100% on site.
Our Benefits
In addition to compet...