Job Description
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
Scheduling appointments in EMR and EMR sub-organizations
Manage high volume phone line for office calls from patients
Manage phone and email customer service needs
Manage patient escalations calls and emails using problem-solving and resolution skills
Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
Sending medical records as necessary to payers and referrals
Other duties as assigned
Requireme...
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Submit your application for the Call Center Operations Specialist position at OpenLoop Health.
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