Call Center Operator

Soft Nation Technologies is hiring Call Center Operator to join the team

Job Title: Call Center Operator

Location:
Gulshan-e-Iqbal, Karachi

Timings:
1pm-10pm or 2pm-11pm

Department:
Operations / Customer Support

Job Summary

We are seeking an experienced and results-driven
Call Center Operator
to oversee daily call center operations, manage a team of agents, and ensure high levels of customer satisfaction. The ideal candidate will be responsible for monitoring performance, coaching agents, and ensuring service-level targets are consistently met.

Key Responsibilities

• Supervise and manage daily operations of the call center team
• Monitor inbound and/or outbound calls for quality assurance
• Ensure agents meet KPIs including call handling time, quality scores, and customer satisfaction
• Provide regular coaching, training, and performance feedback to agents
• Handle escalated custome...