Call Center Quality Analyst

Position: Call Center Quality Analyst

Reporting to: HOD Customer Service

Location: Nairobi, Kenya

Role type:  Full Time

About SunCulture:

Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World's Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world. 

About the role:

The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center team...