Call Center-Quality and Compliance Analyst (Collection)

Job Summary:

Supports global compliance initiatives related to Records Management, Integrity Hotline, Anti-Corruption, Litigation.

Responsibilities:

• Works with and supports Quality Senior Manager’s on Reports, Regulatory and Audit (Internal and External) commitments, and other actions as needed.
• Works along with Quality Team and Senior Manager’s on developing deliverables.
• Retrieves, analyzes, evaluates, summarizes and tabulates data for informed reporting to the site and upper management.
• Identifies deficiencies and works along with the Quality Team to take the necessary corrective actions.
• Supports site audits and regulatory inspections.
• Coordinates meetings, calls and meeting minutes as needed.
• Investigates and documents Quality and Compliance related deviations.
• Performs other duties as assigned.

Skills Requirements: