Call Center -Quality Assurance Analyst (Bilingual English/Spanish)

Quality Assurance Analyst (Bilingual English/Spanish)
At Percepta, we offer first‑class service in every market we serve.
What You'll Do
As the Quality Assurance Specialist, the successful candidate will apply objective decision‑making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business. Through partnership with internal and external stakeholders, this role is responsible for facilitating sustainable, measurable, continuous process improvement initiatives at the individual and department level that results in high quality interactions while consistently meeting program standards.
During a Typical Day
Quality Auditing
Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets.
Use quality monitoring data management system to compile and track performance at team and individual level.
Optimize work processe...