Call Center Quality Manager (4764)

**Call Center Quality Manager (4764)**

Location **Martinsburg, WV**

Job Code **4764**

# of Openings **1**

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=4764)

**Eagle Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.**

**POSITION RESPONSIBILITIES:**

+ Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
+ Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
+ Monitor an average of 1,550 daily contacts (e.g., ...