Call Center Representative

Description
Robert Half is partnering with a well-established organization seeking a reliable and customer-focused Call Center Representative to join their team. This position is fully onsite, requiring daily attendance at the office to support a high-volume call center environment.


Key Responsibilities:

+ Handle inbound and outbound customer calls in a professional and timely manner

+ Provide accurate information, resolve inquiries, and escalate issues when needed

+ Document all interactions in the company’s CRM or call tracking system

+ Maintain a high level of customer satisfaction and service quality

+ Meet daily/weekly performance metrics (call volume, response time, etc.)

+ Collaborate with team members and supervisors to ensure smooth operations

Requirements
Qualifications:

+ 1–3 years of call center or customer service experience preferred

+ Strong communication and problem-...