Call Center Representative

Call Center Representative

SMCS Outsourcing

Salary: ₱20-25K (Monthly)

Work Arrangement: On-site

Location: Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

Experience: No Exp Required

Education: High School / Senior High School

Employment Type: Full-time

Job Description

• Handle inbound and outbound calls, emails, or chat inquiries from customers.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.

Responsibilities

• Perform customer service through multiple channels (phone, email, chat).
• Maintain product knowledge to assist customers effectively.
• Escalate issues when necessary and document resolutions.

Qualifications

• High School or Senior High School diploma (or equivalent).
• No prio...