Call Center Representative

Responsibilities

• Handle inbound and outbound customer calls
• Provide accurate information about products and services
• Resolve customer issues and complaints efficiently
• Maintain detailed records of customer interactions
• Collaborate with team members to improve service levels
• Achieve performance metrics and goals
• Ensure customer satisfaction through effective communication

Job Details

• Job Title: Call Center Representative
• Educational Qualifications: Diploma required
• Experience Level: Less than 1 year of experience in customer service or call center
• Skills and Competencies: Proficient in English language, exceptional customer service skills, effective problem-solving abilities, and a strong team player
• Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain call records, and assist team me...