Call Center Representative

Job Title: Call center agent

Skills: customer service, call center

Experience: 1+ Years

Job Location: Mexico City, Mexico

Onsite role and Full time

We are seeking a Call center agent to handle inbound and outbound customer interactions focused on retaining customers who are considering canceling or downgrading services. This role requires strong communication skills, problem‑solving ability, and a customer‑first mindset to deliver a positive experience while meeting retention and quality goals.

Key Responsibilities

• Handle inbound and outbound calls from customers expressing dissatisfaction or intent to cancel services.
• Identify reasons for potential cancellations and present appropriate retention solutions.
• Communicate service features, promotions, discounts, and approved retention offers clearly and professionally.
• De‑escalate difficult calls w...