Call Center Representative

Bilingual Call Centre Representative (Remote – ON/QC)

Monday to Friday Day shift: 9:00 AM – 5:00 PM

$19 per hour

Remote – Open to candidates located in Ontario or Quebec

Are you a people person with a passion for helping others? Use your bilingual communication skills to support clients in a remote, full-time role that could lead to longer-term opportunities!

What You’ll Be Doing:

• Handle calls and emails in English and French , offering professional, timely, and accurate support.
• Go beyond simply reading scripts — actively listen to questions and concerns, apply your understanding of the settlement, and help troubleshoot and resolve issues.
• Use available resources and internal tools to support first-call resolution.
• Maintain clear documentation and follow established procedures with attention to detail and empathy.

What We’re Looking For:...