Call Center Representative

Overview

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

Responsibilities

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures
• Listen attentively to customer needs, demonstrate empathy, and maximize opportunities to build rapport
• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide appropriate resolution
• Ma...