Call Center Representative (Monterrey)

DescriptionCompany Overview:Segoso Mexico – Where Tomorrow is Today.Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability.We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.Position: Customer Service, Billing, and Soft Collections RepresentativeJob Description:Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team.We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment.Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.Key Responsibilities:Provide exceptional customer service via phone, email, or chat.Resolve billing inquiries and discrepancies efficiently.Conduct soft collect...