Call Center Representative

Social Media – Content Moderator (Pure Non-Voice)

Location: Bonifacio One Tech Tower, BGC

Job Overview:

The role is responsible for reviewing and moderating social media content to ensure compliance with community standards and platform policies.

Job Requirements:

• High School Graduate (Old Curriculum) or Higher
• At least 1 year BPO experience
• At least 1 year customer-facing experience
• Strong written communication and comprehension skills
• Willing to work onsite and on shifting schedules

Responsibilities:

• Review, evaluate, and moderate user-generated content based on established guidelines
• Identify and elevate content that violates platform policies
• Ensure accuracy and consistency in content classification decisions
• Maintain productivity and quality standards while handling repetitive tasks