Call Center Representative

Experience these exceptional benefits when you join Med-Metrix
8-Hour Shifts, Fixed Weekends Off
Day 1 HMO with 2 of your dependents covered for FREE
Group Life Insurance
Medical Cash Allowance
Rice Allowance
Clothing Allowance
Holiday Gift
Bereavement Assistance
Free Lunch Daily
Paid Time Off
Training and Staff Development
Employee Engagement Activities
Opportunities for Internal Mobility
Job Purpose
The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.
 
Duties and Responsibilities
Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information
Process patient credit card payments over the phone to resolve outstanding self-pay balances
Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 for...