Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

Urgent ₱20-30K (Monthly) On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate when necessary.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions in the customer management system.
• Meet performance targets and contribute to team goals.

Qualifications

• Educational Qualifications: Bachelor's degree in any field.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication, problem-solving, and interpersonal skills; proficiency in CRM software.
• Working Conditions: Fast-paced office environment, ...