Call Center Sales Manager (Hermosillo)

Position OverviewThe Call Center Sales Manager oversees all aspects of our call center team.As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels.This involves managing a team of supervisors to help develop efficient operations and promote sales and customer service.You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.All applicants must be fluent in English and reside within driving distance of our office, located in Hermosillo, SO for the full‐time on‐site position.Position ResponsibilitiesOperations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment.The Operations Manager position is responsible for ensuring call quality from start to finish while proactively seeking ways to improve the internal processes and results program‐wide.Op...