Call Center Specialist

Description
We are seeking a detailed oriented, customer-focused Call Center Specialist to join our team on-site in Newark, Delaware. This role is responsible for handling inbound and outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive service experience. The ideal candidate is an excellent communicator who can multitask, stay organized, and remain calm in a fast-paced environment. Based on general knowledge.


Key Responsibilities

+ Answer inbound calls and place outbound calls in a timely manner. Based on general knowledge.

+ Assist customers with inquiries related to products, services, accounts, orders, or general support. Based on general knowledge.

+ Resolve customer issues and escalate more complex concerns to the appropriate department when needed. Based on general knowledge.

+ Accurately document customer interactions, updates, and resolutions in the syste...