Call Center Supervisor (4763)

**Call Center Supervisor (4763)**

Location **Martinsburg, WV**

Job Code **4763**

# of Openings **1**

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=4763)

**Eagle Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Supervisor.**

**POSITION RESPONSIBILITIES:**

+ Serve as the primary point of contact for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance with the contract’s Performance Work Statement (PWS).
+ Responsible for overseeing a team of customer service representatives, ensuring they meet performance standards such as responding to an average of 1,550 daily contacts (e.g., calls, emails, chats) with a 90% service level within 60 seconds and a 5% or lower abandoned call rate, w...