Call Center Supervisor

Company Description

IT Managers, Inc. is an IT consulting firm dedicated to delivering cost-effective solutions tailored to meet the unique needs of our clients. By leveraging a team of highly skilled professionals, we focus on pairing the right talent with the right opportunities. Our commitment lies in providing exceptional service and fostering strong, results-driven partnerships with our clients to help them achieve their business objectives effectively.

Role Description

This is a contract hybrid role for a Call Center Supervisor located in Cebu, with a mix of on-site and remote work flexibility. The Call Center Supervisor will oversee the daily operations of the call center, ensuring team performance and maintaining high levels of customer satisfaction. Responsibilities will include managing and mentoring the team, monitoring key performance indicators, analyzing operational processes, resolving escalated customer inquiries, and implementing strategies for ...