Call Center Supervisor (On-Site - Roma Norte, Cdmx)

**Location**: Roma Norte, Mexico City
**Schedule**: Monday to Friday, 7:00 AM - 3:00 PM
**Salary**: MXN $20,000/month + legal benefits
**Employment Type**: Full-time, On-site
**Industry**: Healthcare (U.S.based clinic)
We are seeking a **dedicated and motivated Call Center Supervisor** to join the team of a U.S.based healthcare clinic.
This is a **full-time, on-site position** located in Roma Norte, CDMX.
If you are looking for a stable, long-term opportunity where you can grow and develop professionally, we'd love to hear from you.
**Responsibilities**:
- Supervise and support a team of call center agents to ensure high-quality service
- Monitor performance and provide coaching to team members
- Oversee day-to-day operations and ensure adherence to schedules
- Resolve escalated customer issues in a timely and professional manner
- Collaborate with management to implement process improvements
- Ensure compliance with company po...