Call Center Team Leader - Supporting Volvo Cars

**Description**
At Percepta, we bring first-class service across each market we support. As a **Team Leader** in **Mahwah, NJ** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The Volvo Team Leader is responsible for the day-to-day leadership, performance, and development of a team of Volvo Frontline / Digital support agents. This role drives operational excellence through coaching, performance management, customer experience oversight, and workforce optimization while ensuring achievement of client, company, and program objectives. The Team Leader serves as the primary liaison between frontline associates, Operations Management, support departments, and Volvo stakeholders. The position is accountable for fostering a high-performance culture focused on customer satisfaction, operational efficiency, employee engagement, quality, and continuous improvem...