Call Center - TELCO ACCOUNT

Description

• Respond to customer inquiries regarding telecommunications services and products.
• Assist customers in troubleshooting issues and provide effective solutions.
• Maintain a high level of customer satisfaction through excellent service.
• Collaborate with team members to improve overall service efficiency.
• Document customer interactions and follow up appropriately.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate (0–1 year).
• Skills and Competencies: Proficient in English language; strong customer service skills; excellent problem-solving abilities; ability to work well in a team.
• Qualities and Traits: Positive attitude; strong communication skills; adaptability to changing situations.