Call Center Trainer

CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 18,000 - PHP 23,000
(Please apply only if the salary offer meets your expectations.)
Job Description
Conduct effective training sessions for trainees.
Collaborate with co-trainers, managers, and other leaders.
Identify training needs and develop training plans based on business objectives and operational goals.
Evaluate the effectiveness of training materials and create an action plan for improvement.
Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.
Qualifications
Proven experience in training/handling a team in any field.
Teaching experience.
Experience in the BPO industry is an advantage.
Fluent in written and verbal English.
Excellent interpersonal and communication skills.
S...