Call Center Trainer

CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 18,000 - PHP 23,000
(Please apply only if the salary offer meets your expectations.)

Job Description:

• Conduct effective training sessions for trainees.
• Collaborate with co-trainers, managers, and other leaders.
• Identify training needs and develop training plans based on business objectives and operational goals.
• Evaluate the effectiveness of training materials and create an action plan for improvement.
• Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
• Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

Qualifications:

• Proven experience in training/handling a team in any field.
• Teaching experience.
• Experience in the BPO industry is an advantage.