Call Center Trainer

We Want You on Our Team
NOW HIRING: CALL CENTER TRAINER (WORK-FROM-HOME | FULL-TIME)

Job Description:

• Facilitate engaging and effective training sessions for new and existing agents
• Collaborate with co-trainers, managers, and team leaders to align training with business objectives
• Assess training needs and design targeted training plans based on operational goals
• Evaluate the effectiveness of training materials and recommend improvements
• Monitor trainee performance, provide timely coaching and feedback, and ensure quality standards are met
• Maintain accurate training records and reports to track individual and program-level progress

Qualifications:

• Proven experience in training, team handling, or teaching (any field)
• BPO industry background is an advantage
• Excellent command of the English language, both written and spoken
• Strong interpersonal, leadership, and commun...