Call Center/Help Desk Technician III

**Overview**

**CALL CENTER/HELP DESK TECHNICIAN III (BHDA):**

Bowhead iscurrently seeking/searching for a qualified **On-Site** Tier III Call Center/Help Desk Support Technician to deliver exceptional technical assistance to our end-users in Dahlgren, VA. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.





**Responsibilities**

**Essential Functions include:**


+ Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
+ Accurately diagnose...