Call Centre Agent-Inbound and Outbound

Purpose of the Job To provide customer service support by ensuring that client queries are resolved efficiently.

Main Responsibilities

• Responsible for acting as a liaison between customers and the company
• Assisting with complaints, errors, account queries, billing, cancelations, and other queries
  • Escalate matters that are not able to be resolved or are identified as priority issues
• Signing up new customers and activation of account
• Communicating with customers and verifying account information
• Accurate capturing of customer data
• Quickly and professionally ascertain the customers problem or reason for calling

Qualifications and skills

Excellent communication skills;
• The incumbent must be fluent in English.
• Must be computer literate;
• Strong customer service orientation;

No Experience needed- Whatsapp

Job Type: Permanent

Education:

• High School (...