Call Centre Agent

Responsibilities
Handle inbound and outbound collection calls in a call centre environment
Communicate and explain breakdown of amount payable to customers in detail
Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios
To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
Arrange and negotiate payment with customers
Perform administrative duties, enquiries and accounts monitoring
Update and maintain the Credit Collection Systems
Any other ad-hoc duties assigned
Requirements
Candidate should possess at least a Diploma / O 'level / Nitec certificate
Possess at least 2 years of working experience in a call centre (inbound and outbound calls), customer service, telemarketing
Able to speak English proficiently
Excellent communication and inter...