Call Centre Agent

Position: Call Centre Agent

Location: Remote

Full-Time, US hours (9am-5pm EST)

Key Responsibilities Include:

• Supporting call center operations, admissions, CRM/EMR data, and insurance pre‑admission processes
• Managing outbound calling and marketing campaigns
• Maintaining CRM database and prescreening tools
• Coordinating client intake logistics
• Engaging with clients, families, and referral sources
• Supporting billing processes and financial coordination
• Monitoring calls, social media, and SEO feeds
• Assisting with internal and external marketing coordination
• Handling emergency situations and maintaining compliance standards

Requirements

• Strong communication and interpersonal skills
• Experience with CRM, EMR, VoIP, and Microsoft Office 365
• Strong organizational and time‑management skills
• Ability to work under pressure and adapt to ch...