Call Centre Associate

Responsibilities Responsible for incoming and outgoing calls, assigned emails and other forms of communication Record communications and appointment requests through Google Form / Jotform / Microsoft Forms Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system Contact and follow-up with clinic requirements Promptly follow up with patient requests within promised timeline and liaise with relevant departments Maintain a high level of patient satisfaction through by providing excellent Customer Service Stay up-to-date with company policies and product knowledge to provide clear and accurate information Maintain a positive and cooperative work environment Any other duties as assigned by the Team Leader or the Management Requirements Diploma in any discipline Customer oriented and possess excellent telephone etiquet...