CALL CENTRE EXECUTIVE/ CUSTOMER SERVICE ASSOCIATES

CALL CENTRE EXECUTIVE / CUSTOMER SERVICE ASSOCIATES

RESPONSIBILITIES

• Deliver quality customer service and appropriate solutions with regards to medical/insurance claims and clinical services issues.
• Provide a polite, professional and accurate response in accordance with the agreed service standards.
• Liaise with hospital personnel with regards to the management of a member during pre‑hospitalization, hospitalization and post hospitalization.
• Prepare complete documents for submission of claims to the insurance company.
• Update the status of members during hospitalization.
• Attend to inquiries from insurance companies and service providers with regards the Company’s operating procedures.
• Attend to inquiries and liaise with members regarding reimbursement procedures.
• Assist the Call Centre Team and support the new recruits in the Company.
• Subject to working night shifts and abiding...