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Call Centre Manager at Mwananchi Credit Ltd

Confidential
Full-Time Kenya, Kenya Other-General
Posted:
March 02, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap ) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April . On 10th January , it later changed its names to Mwananchi Credit Limited.


Call Centre Manager

Job Purpose:


The Call Center Manager is responsible for overseeing daily operations by ensuring efficient customer service, staff performance and adherence to financial objectives of the organization.


Essential Duties & Responsibilities Include But Not Limited To The Following:

  • Manage the day to day running of the Call Center

  • Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.

  • Setting call center agents target, monitoring performance, appraising them and prov...

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    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: March 02, 2026
    Deadline: April 11, 2026