Job Description
About the Role:
We are seeking an experienced, results-driven Collections Call Centre Manager with exceptional strategic insight and outstanding people-leadership capability. This role carries full responsibility for leading a dynamic team of Team Leaders and Collections Agents, ensuring operational discipline, optimised workflows, and consistent delivery on client and business objectives.
The ideal candidate will demonstrate strong leadership presence, excellent interpersonal skills, and a proven ability to develop high-performing teams. You will drive operational excellence, maintain compliance, and foster a culture of professionalism, accountability, and continuous improvement.
Key Responsibilities:
- Oversee collections operations, ensuring processes, procedures, and targets are consistently met.
- Develop and coach team members, providing training and support to enhance performance and succession planning.
- Monitor performance metri...
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