Call Centre Nursing Executive

CIC Group

Full-time Nairobi, Nairobi County Other-General

Posted:

March 02, 2026

Location:

Nairobi, Nairobi County, Kenya

Job Description

PURPOSE: 
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES: Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. 
Handle phone calls and visitors, as well as resolve customers' communication through electronic and physical channels. 
Issuance of both in and outpatient approvals for admissible requests for insured members. 
Communication to stakeholders on management of cases and financial liability through reports. 
Provide input for the customer service reports. 
Share daily/weekly and monthly reports as may be required from time to time. 
Participate in cost management initiatives/strategies that have been put in place by the business. 
Handle customer service issues and queries in a timely manner. 
Escalate Customer queries to the relevant job role if necessary. 
Maintain professional ambie...
                

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Job Overview

Job Type: Full-time

Location: Nairobi, Kenya

Posted: March 02, 2026

Deadline: April 11, 2026