Call Centre Operative

Shift: Monday – Friday, 8am-6pm (rotational shifts – 37.5 hours per week)

The Role

We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience.

Key Responsibilities

* Handle a high volume of inbound customer calls daily (approximately 40 calls per day).

* Deliver professional, friendly, and efficient customer service on every interaction.

* Resolve customer queries at first point of contact wherever possible.

* Manage customer enquiries relating to accounts, billing, appointments, and general support.

* Respond to customer communications via phone, email, webchat, and social media.

* Accurately log all customer interactions and update internal systems.

* Escalate complaints and complex queries...