Call Centre Operator - Gulberg Islamabad

We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records.

Key Responsibilities

• Answer inbound calls and make outbound calls as required
• Provide information, resolve inquiries, and handle complaints professionally
• Record and update customer details in relevant systems
• Follow scripts, procedures, and service standards
• Escalate complex issues to appropriate departments
• Meet performance and response time targets

Requirements

• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Basic computer and data entry proficiency
• Organizational and multitasking ability
• Previous customer service experienc...